Common Questions
Helpful answers,
without the technical runaround.
Find straightforward answers about appointments, repairs, payments, data recovery, custom computers, backups, and other CBC Computer Services policies.
Quick information
Before you visit or call
Service is by appointment
Please contact CBC before bringing in your computer.
Monday–Friday, 9am–5pm
Saturday, 9am–Noon
67 Stebbins Drive
Clinton, New York 13323
Clear service information
Rates, discounts, and payment options
Repair and data questions
Turnaround, recovery, and common repairs
Still unsure?
Call or message CBC for a direct answer
Frequently asked questions
Choose a topic and find your answer.
Questions are organized into simple categories, so visitors do not have to scroll through one long wall of text.
Visiting CBC
4 questionsDo I need an appointment? +
Yes. CBC service is by appointment only.
Please call, text, or contact us online before visiting so we can reserve time for your computer and discuss the problem first.
What are your business hours? +
CBC is available Monday through Friday from 9am to 5pm and Saturday from 9am to Noon. Appointments are recommended before visiting.
What forms of payment do you accept? +
CBC accepts cash and several major electronic and card-payment options. Contact us if you need to confirm a particular payment method.
Do you offer discounts? +
A 7% discount is available for senior citizens and military personnel. Discounts cannot be combined with other promotions and should be requested when service is arranged.
Computer Repairs
4 questionsHow long will it take to get my computer back? +
Many repairs are completed within one to two business days. Advanced diagnostics and repairs requiring ordered parts may take longer.
Can my repair be handled immediately? +
Priority service may be available for an additional fee when you need your repair moved ahead of the normal schedule. Contact CBC to confirm availability.
Do you work on custom gaming computers? +
Yes. CBC builds, repairs, upgrades, and rebuilds custom gaming computers.
Can you replace a shattered laptop screen? +
CBC can replace many cracked laptop screens. Cost, availability, and whether the repair makes financial sense depend on the laptop model and age.
Data & Backup
3 questionsCan you retrieve files from a computer that will not start? +
Often, yes—provided the storage drive has not completely failed. CBC may be able to recover pictures, documents, spreadsheets, business files, music, and other important data.
Can data be recovered from a completely failed drive? +
It depends on the damage. Drives that click, repeatedly spin up and down, or no longer power on may require specialized recovery or may not be recoverable.
What backup strategy do you recommend? +
A good starting point is keeping important data in three places, such as the computer, an external drive, and a secure online backup. CBC can recommend a plan based on your needs.
Do not wait for a failure.
A backup plan is most useful when it is in place before files are lost.
Other Services
3 questionsWhat operating systems do you service? +
CBC primarily services Windows computers. Contact us with your computer model and operating system so we can confirm the best service option.
Do you sell computer components? +
CBC keeps parts needed for repairs but is not a traditional retail parts store. If you need something specific, contact us because it may be available or can be recommended.
Do you offer computer training? +
Yes. One-on-one computer instruction is available by appointment.
Didn’t find the answer you needed?
Tell us what is happening and CBC will point you in the right direction.