"Frequently Asked Questions"
FREQUENTLY ASKED QUESTIONS
Hours of Operation
We’re open Monday – Friday (9am – 5pm), on Saturdays from (9am – 12pm)... We generally close for roughly 20 minutes (1pm – 1:20) daily for lunch... We offer an After Hours Emergency Service 24/7/365 (but higher rates apply)... Call for More Details...
What Forms of Payment Do You Take?
We Accept Cash, Visa, MasterCard, American Express, Discover Card, Apple Pay, Google Wallet, PayPal, Cash App and Venmo...
Do You Offer any Discounts?
We are pleased to provide a 7% discount for Senior Citizens and Military personnel. However, please be aware that these discount offers cannot be combined with any other ongoing promotions. To avail yourself of either of these discounts, kindly request them at the time of your service.
Do I Need an Appointment, or Can I Just Bring My Computer In?
No need to make an appointment in advance. Simply bring your computer or device to us. However, if you prefer to have a dedicated session with one of our technicians, we kindly request that you schedule an appointment. To book an office appointment, you can visit the "Book an Appointment" page on our website or reach us at (845) 592-4019.
How Long Will it Take to Get My Computer Back?
It depends on the issue (and how busy we are) but most repairs are usually complete within 1-2 business days and sometimes even sooner! Advanced hardware diagnostics or repairs that require us to order parts can take a bit longer... We take pride in providing extremely fast turn-around times...
If I Need My Computer Fixed Immediately, is that Possible?
We handle computer repairs on a "first come, first served" basis for computers dropped off at our facility. However, if you wish to prioritize your computer repair job, we provide a "Priority Service" option for an extra fee. This service ensures that your job receives immediate attention and jumps to the front of the line. The additional fee for this service is $50.
Do you work on custom built gaming computers?
Indeed, we do...
Can You Retrieve My Data Off My Old Computer Even If It Doesn’t Boot Up (or turn on) ?
In many cases, the answer is "yes", provided that the hard drive hasn't experienced a complete crash. We can typically recover various types of files such as pictures, documents, spreadsheets, QuickBooks Company Files, music (including iTunes), and occasionally email/contacts from Outlook.
I Think My Hard Drive Has Completely Crashed. Can You Still Recover My Data?
The outcome depends on the nature of the drive's damage. In the case of an external drive, there are instances where we can find workarounds for failures. However, for internal drives exhibiting abnormal clicking noises, repeated spinning cycles, or failure to power on, data recovery may not be possible. To evaluate the situation and provide assistance, please contact us at 845-592-4019 or bring the drive to our location.
My Laptop's Screen is Shattered. Can You Fix it? How Long Will it Take? Is it Worth Repairing?
We replace broken/cracked laptop screens usually within a couple of days... In general, it’s usually worth having your screen replaced if your laptop isn’t more than four years old... We use replacement screens which are of the same quality (if not better) than what your laptop came with... Prices vary by model, but in general most laptop screens can be replaced from $99 - $150
What Operating Systems Do You Service?
Windows 11
Windows 10
Windows 8.1
Windows 8
Windows 7 (32-bit and 64-bit versions supported)
Do You Recommend a Specific Backup Strategy?
Backup solutions can be different depending on the situation... External hard drives and online services can be convenient and cost-effective for home users... Business clients will usually require onsite and offsite data redundancy... We assess a situation to learn about what’s important to a client so an appropriate recommendation can be made... What is the budget? How much data needs to be backed up and how often? What options are going to be most convenient if a disaster recovery plan needs to be executed? One thing rings true across the board: keep your data in as many places as you can. OK, maybe that sounds a little drastic. But if your data is very important, two isn’t enough. Remember that even though the chances of something going wrong with two separate sets of data are small, it can still happen. A good rule of thumb is 3 total places. This could include the computer on which the data originally resides, an online backup, an external hard drive, a second computer, a flash drive or on optical media like CDs and DVDs...
The bottom line: you should get a backup solution of some sort in place now – before you lose your data...
If you need some help with this, please call us at (845) 592-4019 or stop in and see us...
Do You Sell Components?
While we maintain a substantial inventory of parts required for our repairs, we typically do not engage in the retail sale of parts like traditional stores. Nevertheless, if you require a specific part, feel free to contact us or visit our location as we might have what you need in stock!
Do You Offer Computer Classes/ Training?
