Secure secondary remote support
Connect with CBC using HelpWire.
Use this secure secondary connection option when a CBC technician asks you to during an active phone support session.
CBCComputer
Services
Live Support
Services
HelpWire
Secure Remote Support
✓Secure and encrypted connection
✓Session initiated by CBC support
✓Temporary access only
✓Easy, fast, and secure
Before you connect
Three simple steps to begin your session.
01
Speak with CBC
Call or text CBC Computer Services and remain on the phone with your technician.
02
Download HelpWire
Select the Windows download button only after your CBC technician asks you to proceed.
03
Follow our instructions
Open the downloaded file and follow the connection instructions provided by your technician.
Designed for your security
Only connect when you are actively working with CBC.
This download link is uniquely generated for CBC clients and should only be used while you are actively on the phone with a CBC technician assisting you.
Unexpected request? Do not download or open remote-access software if you are not currently speaking with CBC Computer Services.
CBC Computer Services
Ready to start your remote session?
Stay on the phone with your technician, then use the secure Windows download below.
Download HelpWire for Windows